Privacy Policy

About our privacy policy

Coldhodl cares greatly about your privacy. We exclusively process data that we need for (improving) our services, executing your orders, and carefully handle all information gathered about you and your usage of our services. Your data is not shared with third parties for commercial goals. This privacy policy applies to the use of the website, making purchases at our website and to the use of the services provided by Coldhodl. The starting date for the validity of these terms and conditions is 30/01/2024, with the publication of a new version the validity of all previous versions is canceled.

This privacy policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data could be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights you have regarding the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About our data processing

Below you can read how we process your data, where we store it, what security techniques we use and to whom the data is visible.

Webshop Software

Shopify

Our webshop has been developed using Shopify ecommerce platform run by Shopify Inc. Personal data gathered with the use of our website and services is shared with Shopify Inc. Shopify Inc. requires access to these details to offer (technical) support. They will not use this data for any other purposes. Shopify Inc. has an obligation, based on the agreement we have with them, to take necessary precautions and security measures when it comes to your personal data. Shopify Inc. uses cookies to gather technical information about the use of the software. No personal data is gathered and/or stored. Shopify Inc. maintains the right to internally share the gathered data to improve its own services.

The Privacy Policy of Shopify is available via the link: https://www.shopify.com/legal/privacy

Payment processors

Stripe

For concluding and processing (part of) our payments in our webshop we use the payment provider Stripe. Stripe processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Stripe has implemented fitting technical and organizational measures to protect your personal data. Stripe retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Stripe that uses third parties. Stripe does not store your data any longer than the installments permitted by the appropriate legal grounds.

The Privacy Policy of Stripe is available via the link: https://stripe.com/privacy

BTCPay

For processing our webshop payments in Bitcoin we use the self-hosted open-source payment solution named BTCPay Server (https://btcpayserver.org/).BTCPay processes your order ID and related incoming bitcoin payment transaction.

Gmail

For our regular business email, we use the email services of Gmail. This party has implemented fitting technical and organizational measures to prevent misuse, loss or corruption of your data. Gmail does not have access to our mailbox and we treat our email-traffic confidentially.

The Privacy Policy of Google is available via the link: https://policies.google.com/privacy?hl=en

Transport and logistics

UPS

If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery we use the services of UPS. For a successful delivery it is important that we share you name, address and residential details with UPS. UPS uses this information with the sole purpose to carry out the agreement of delivery. In case of UPS hiring subcontractors, they will share said information with these parties.

General purpose of data processing

We use your data with the sole purpose of providing you with our services and executing your orders. This means that the goal of processing this data stands in direct relation to performing our agreement with you or taking steps prior to entering into an agreement with you. We do not use this data for (addressed) marketing purposes. If you share information with us and we use this information to - not based on a request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties, with any other purpose than to fulfill accountancy and administrative obligations. These third parties are all obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal obligation.

Automatically collected data

Information automatically gathered by our website is processed with the sole purpose of providing you with and/or to further improve our services and our website. This information (for instance your IP address (anonymised), web browser and operating system) is not personal information.

Cooperation in tax and criminal investigation

In some cases, we may be obligated by the government to a lawful duty of sharing your information with the purpose of assisting in a fiscal or criminal investigation. In such cases we are forced to comply and assist, but will, based on lawful possibilities, offer objection.

Retention periods

We store your data for as long as you are a client with us. This means that we maintain and keep your client profile until you make it known to us that you no longer desire to use our website or services. Such a message also functions as a request to be forgotten. We are required to keep invoices with your (personal) information due to relevant administrative obligations, this information is safely stored for as long as the relevant term for these obligations has not yet passed. Personnel no longer has access to your client profile and any documents made because of your assignment or task.

Your rights

Based on valid Latvian law you, as a concerning party, have certain rights when it comes to personal data that is processed by or on behalf of us. Below you may find an explanation of these rights and how you, as a concerning party, can invoke these rights. In principle to prevent abuse we only send invoices and copies of your data to e-mail addresses that you have made known to us. Should you wish to receive this data on another e-mail address or for instance per mail we will ask you to identify yourself accordingly. We maintain an administration of concluded requests, in case of a request to be forgotten we will maintain an administration of anonymised data. You receive all invoices and copies of data in files that are structured in a machine-readable format Based on data classifications that we use within our system. At all times you maintain the right to lodge a complaint with the Data protection authority if you suspect that we mistreat or misuse your personal data.

Right of inspection

At all times you maintain the right to view the data we process that has a relation or may be reducible to your person. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a copy of all data with an added overview of processors managing this data while also mentioning the categories under which we store this data.

Right to rectification

At all times you maintain the right to have the data we process that has a relation or may be reducible to your person be adjusted. You may request such an adjustment to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the data has been adjusted.

Right to restriction of processing

At all times you maintain the right to limit the data we process that has a relation or may be reducible to your person. You may request such limiting to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the processing of your data is limited until you choose to cancel said limitation.

Privacy policy changes

At all times we maintain the right to alter our privacy policy. This page however always displays the most recent version of our privacy policy. Should a new privacy policy have consequences for the ways in which we process recently gathered data in regard to your person, then we will notify you of this via e-mail.

Company details

Coldhodl

SIA GEMA ASSETS
Reg.nr.: 52103106731
Ezermalas street 2 
LV3401, Liepaja
Latvia
info@coldhodl.com